Check-in Label Settings
Audience: This article is for church administrators.
The Check-In Settings page controls how labels are printed at your check-in stations -- which label stock you use, what gets printed on each label, and the label designs (templates) your stations use -- plus how check-in behaves: parent notices, unclaimed-child alerts, first-time visitor follow-ups and how long check-in history is kept. These settings are stored on the church and apply to every check-in kiosk.
For full check-in workflow docs (kiosks, station setup, walk-up flow), see the Check-in category.
Accessing Check-In Settings
- Open Check-In from the Planning section of the left sidebar.
- In the top-right of the Check-In page, click the gear button (its tooltip reads Check-In Settings).
This opens the Check-In Settings page -- "Configure labels, printing & check-in behavior" -- which is organized into three tabs:
| Tab | What it controls |
|---|---|
| Label Designer | Your saved label templates (child name tags, parent/security tags, volunteer badges, custom) — create, edit, duplicate, set default, deactivate, or delete them. |
| Printer Setup | The default label size and what gets printed on each check-in (the print toggles), plus a printer setup guide. |
| Options | Check-in behavior: parent notifications, unclaimed-children alerts, who gets new-visitor follow-ups, and how long check-in history is kept. |
On a phone, the first two tabs are labeled Labels and Printer.
Changing these settings needs the manage permission for Check-In; others see the page read-only.
Printer Setup: Default Label Size
The Printer Setup tab is where you pick the physical label stock you are printing on -- "Select the label size that matches your printer labels." Each option is a card showing its name, dimensions, and a short description. The available sizes are:
| Label size | Dimensions and use |
|---|---|
| Brother DK-11202 (Shipping) | 62mm x 100mm — Best for check-in |
| Brother DK-22205 (Continuous Small) | 62mm x 40mm — Compact |
| Brother DK-22205 (Continuous Medium) | 62mm x 60mm — Medium |
| Brother DK-11201 (Address) | 29mm x 90mm — Compact strip |
| Dymo/Generic 4" x 2" | Standard thermal label |
If your label stock is not listed, choose the closest size here, then fine-tune the exact width and height per label in the Label Designer (see below).
Printer Setup: What to Print on the Label
The Printing Options toggles -- "Configure what gets printed on each check-in" -- control label content:
| Toggle | Default | Description |
|---|---|---|
| Print child name tag | On | Tag worn by the child with their name and class |
| Print parent security tag | On | Matching tag for secure child pickup (used at pickup to verify identity) |
| Show allergies on labels | On | Displays allergy information from the child's profile prominently on the label |
| Show church name | On | Includes your church name on the label |
Allergies tip: Allergies come from a custom field on the person's profile. The check-in label pulls from an Allergies custom field (and, if present, a Dietary Restrictions field). See Custom Fields for setup.
When you are done, click Save Printer Settings. You will see a "Check-in settings updated." confirmation.
Printer Hardware Setup
The Printer Setup tab also includes a Brother QL-820NWB Setup Guide to help you connect the printer:
- Install the Brother printer driver from support.brother.com.
- Connect the QL-820NWB via USB, WiFi, or Bluetooth.
- In your browser's print dialog, select Brother QL-820NWB as the printer.
- Set the paper size to match your labels (for example, DK-11202 for 62×100mm).
- Set margins to "None" and disable headers/footers.
- Print a test label to verify alignment.
Label Designer (Templates)
The Label Designer tab is where your label layouts live. Templates are grouped by type: Child Name Tags, Parent/Security Tags, Volunteer Badges, and Custom Templates.
- If you are setting up for the first time, click Create Default Templates to generate a starter child tag, parent tag, and volunteer badge that you can then customize. Or click Start From Scratch.
- Click New Template to build one from a blank layout, or pick one of the Quick Start Templates -- Classic Child, Security Tag, Modern Minimal, or Medical Alert -- for a pre-built layout.
- Tap any existing template (or Edit Design) to open it in the visual designer, where you set its size (width / height / unit), orientation (landscape or portrait), and lay out the fields that print on it (name, class, security code, allergies, and more).
- Each template's row menu lets you Set as Default for its type, Duplicate it, Preview it, Deactivate / Activate it, or Delete it. System templates cannot be deleted.
Per-label dimensions and orientation are set inside each template in the Label Designer. The Printer Setup tab's "Default Label Size" just picks the stock you most commonly load.
Options: Check-In Behavior
The Options tab controls what happens around each check-in. Make your changes, then click Save Options at the bottom. You'll see "Check-in notification settings updated."
Check-in Notifications
"Let parents know the moment their child is checked in or out."
- Notify parents on check-in and check-out -- guardians get a message when their child is checked in or out. It is off by default, and each guardian can also opt out individually.
- When to send a notice -- Both check-in and check-out, Check-in only, or Check-out only.
Unclaimed Children Alerts
"For kids still checked in after a session ends."
- Alert staff about unclaimed children -- the alert is sent once when a child is still checked in after the session ends, then only re-sent if they remain -- not every few minutes.
- Who gets these alerts:
- The class leaders (recommended) -- alerts go to the leaders of the class each unclaimed child is in. If a class has no leader, they go to the coordinator(s) below (or all admins).
- A specific coordinator -- only the coordinator(s) you select are notified (all admins if none are selected).
- Only whoever started the check-in
- All church admins
- Check-in coordinator(s) -- pick the people who receive unclaimed-child alerts when a class has no assigned leader.
New Visitor Follow-ups
New visitor follow-ups go to -- "Automatically assign the first-time-visitor task created on check-in." Search for a person to assign these follow-ups to, or leave it empty to keep new visitor follow-ups unassigned.
Check-in History Retention
"How long to keep individual check-in records. Person profiles are never deleted by this setting."
- Keep check-in history for (days) -- leave it blank or enter 0 to keep check-in history forever (the default). If you enter a number of days, check-in records older than that are removed each night. People are never deleted.
Saving Changes
- Printer Setup tab: adjust the label size and print toggles, then click Save Printer Settings. You will see a "Check-in settings updated." confirmation.
- Label Designer: changes to a template are saved from the designer itself when you save that template.
- Options tab: click Save Options.
Settings take effect immediately on every check-in kiosk linked to your church (no kiosk restart required).
Testing
After changing label settings:
- Open a check-in station.
- Run a test check-in.
- Verify the printed label matches the new size and content.
If the label is cut off or misaligned, adjust the template's dimensions in the Label Designer, and confirm your printer's paper size and margins match the Printer Hardware Setup guide above.
See Also
- Check-in category — kiosk setup, station modes, walk-up flow
- Custom Fields — for setting up the Allergies field used on labels