Email Logs
TimelyChurch keeps a record of every email it sends for your church. This lets you check that notifications are going out, spot delivery failures, and troubleshoot when someone says they didn't get an email.
As a church admin, you don't browse the message-by-message log directly. Instead, the Email Templates page gives you an at-a-glance health summary of your church's email delivery (how many sent and how many failed today). If you need to look into a specific message, TimelyChurch support can check the detailed log for you.
Where to Check Email Delivery Health
- Log in to the Admin panel.
- Open the Email Templates page. It has no item in the admin sidebar -- see Accessing Email Templates for how to open it. (Email Templates is included on the Pro plan and above.)
- At the top of the page you'll see four summary cards, including Sent Today and Failed Today, which reflect your church's email activity for the current day.
Note: The Email Templates page shows the delivery summary cards plus your notification templates, not a list of individual emails. If you need to investigate a specific delivery problem, contact TimelyChurch support with the recipient's address and roughly when the email should have been sent.
Email Statuses
Each email TimelyChurch sends ends up in one of three states:
Sent
The email was successfully handed off for delivery.
Note: "Sent" means the email was accepted for delivery. It does not guarantee that the email arrived in the recipient's inbox -- it may have been filtered by their spam filter or bounced by their mail server.
Pending
The email is waiting to be sent. This is a temporary state.
Failed
The email could not be sent.
Common failure reasons include:
- An invalid or misspelled recipient email address
- The recipient's mail server rejecting the message
- A temporary problem on the sending side
Daily Statistics
The Email Templates page displays daily counters at the top, including:
- Sent Today -- The number of emails successfully sent today
- Failed Today -- The number of emails that failed to send today
These counters cover the current day and provide a quick health check on your email delivery. They are scoped to your church, so you only see your own church's activity. Test emails you send from a template's page count here too.
Troubleshooting Email Delivery
Expected Emails Not Being Sent
If recipients aren't getting emails you expect:
- Confirm that the specific email template is Active on the Email Templates page (a template that is off stops that notification from being sent to anyone).
- Check that the triggering event actually occurred (e.g., a schedule was created, a substitute was requested).
- Glance at the Failed Today counter on the Email Templates page to see whether messages are failing rather than simply not being triggered.
High Failure Rate
If your Failed Today count is unexpectedly high:
- Verify that your recipients' email addresses are correct and current.
- Send yourself a test email from any template to see whether delivery works at all.
- Reach out to TimelyChurch support, who can look at the failed messages for a common pattern.
Emails Sent but Not Received
If the counters show emails were sent but recipients report not receiving them:
- Ask recipients to check their spam/junk folder.
- Verify the recipient email address is correct.
- Check whether the person has unsubscribed from your church's emails (see Unsubscribe and Email Preferences).